Privacy Policy

This policy explains what personal information Tempest Air Conditioning Ltd collects, why we collect it, and what rights you have over it. We are committed to handling your data lawfully and transparently.

Last updated: August 2026

1. Who We Are (Data Controller)

Tempest Air Conditioning Ltd
Registered in England and Wales, Company No. 16512664
Registered office: 28 Fir Tree Road, Guildford, Surrey, GU1 1JJ, United Kingdom
Email: info@tempestac.co.uk
Telephone: 07471 895699

We are the data controller for the personal information described in this policy.

2. What Information We Collect

Information you give us

Your name, email address, telephone number and postal address
The address of the property where work is to be carried out
Details about your property and existing equipment
Details of the service you are enquiring about
Correspondence between us, including emails, messages and call notes
Payment details (see section 6 — we do not store card numbers)

Information we collect automatically

Technical data such as IP address, browser type and device information
Information about how you use our website
Cookies and similar technologies — see our Cookie Policy

Information we create

Survey notes, job records, service reports and F-Gas records
Photographs of the installation or fault, where relevant to the work
Invoices and payment records

3. Why We Use Your Information and Our Lawful Basis

To respond to your enquiry and provide a quotation — lawful basis: steps taken at your request prior to entering a contract.
To carry out the work you have booked — lawful basis: performance of a contract.
To take payment and keep accounting records — lawful basis: performance of a contract and legal obligation.
To keep F-Gas and refrigerant handling records — lawful basis: legal obligation under the F-Gas Regulations.
To introduce you to a credit broker where you ask us to — lawful basis: consent, which you may withdraw at any time.
To send servicing reminders to existing customers — lawful basis: legitimate interests (maintaining the systems we have installed and keeping warranties valid). You can opt out at any time.
To handle complaints and defend legal claims — lawful basis: legitimate interests.
To keep our website secure and working properly — lawful basis: legitimate interests.

4. Marketing

We will only send you marketing messages where you have consented, or where you are an existing customer and the message relates to similar services (the “soft opt-in” permitted under PECR).
Every marketing message includes a simple way to unsubscribe.
You can opt out at any time by emailing info@tempestac.co.uk.
We do not sell your personal information to anyone, and we do not share it for third-party marketing.

5. Who We Share Your Information With

We share personal information only where necessary, and only with:

Phoenix Financial Consultants Limited — where you have asked us to introduce you for finance, and only with your consent.
Equipment suppliers and manufacturers — where needed to register a warranty or order parts for your job.
Our accountant and payment providers — for invoicing, payment processing and statutory accounts.
IT and website service providers — who host our website and email under contract.
REFCOM and regulators — where we are legally required to make F-Gas records available.
Professional advisers, insurers and law enforcement — where legally required or necessary to establish or defend legal claims.

All our suppliers are required to protect your data and may only use it for the purposes we specify.

6. Payment Information

Where you pay by card, your card details are processed directly by our payment provider. We do not see or store full card numbers on our systems. Our payment provider processes your data as a separate controller under its own privacy policy.

7. International Transfers

Your information is normally held within the United Kingdom or the European Economic Area. Where a service provider we use stores data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

8. How Long We Keep Your Information

Enquiries that do not become jobs — up to 12 months, then deleted.
Customer and job records — 6 years after the end of our relationship, to deal with any claims under contract law.
Accounting and tax records — 6 years, as required by HMRC.
F-Gas records — at least 5 years, as required by the F-Gas Regulations.
Marketing consents — until you withdraw consent.

9. Your Rights

Under UK GDPR you have the right to:

Access the personal information we hold about you
Rectification — have inaccurate information corrected
Erasure — ask us to delete your information, where no legal obligation requires us to keep it
Restriction — ask us to limit how we use your information
Portability — receive your information in a portable format
Object — object to processing based on legitimate interests, and to direct marketing at any time
Withdraw consent — where our processing is based on consent

To exercise any of these rights, email info@tempestac.co.uk. We will respond within one month. There is no charge.

10. Complaints to the Regulator

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
ico.org.uk

11. Security

We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Our website uses encrypted connections. Access to customer records is limited to those who need it to do their job.

12. Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last revised. Where changes are significant, we will tell you directly.