Terms & Conditions

These terms govern the supply of air conditioning services by Tempest Air Conditioning Ltd. Please read them before booking work with us.

Last updated: August 2026

1. Who We Are

Tempest Air Conditioning Ltd (“we”, “us”, “our”)
Registered in England and Wales, Company No. 16512664
Registered office: 28 Fir Tree Road, Guildford, Surrey, GU1 1JJ, United Kingdom
Email: info@tempestac.co.uk
Telephone: 07471 895699

We are F-Gas certified and registered with REFCOM. We are also an Introducer Appointed Representative (Financial Services Register No. 1044752) of Phoenix Financial Consultants Limited, for finance introductions only — see our Finance Options page.

2. These Terms

  • These terms apply to all services we supply, whether booked by phone, email, through this website, or in person.
  • By accepting a quotation, booking an appointment, or allowing us to begin work, you agree to these terms.
  • If you are a consumer, nothing in these terms affects your statutory rights.
  • We may update these terms from time to time. The version that applies to your contract is the one in force when you booked.

3. Quotations and Estimates

  • A quotation is a fixed price for clearly defined work. An estimate is our best assessment where the full scope cannot be known in advance.
  • Quotations are valid for 30 days from issue unless we state otherwise.
  • Quotations are based on the information available at the time and, where relevant, on a site survey.
  • If we discover something during the work that could not reasonably have been identified beforehand — hidden pipework, asbestos, inadequate electrical supply, structural issues — we will stop, explain the position, and give you a revised price for your approval before continuing. We will not carry out additional chargeable work without your agreement.

4. Bookings and Access

  • You must provide safe and reasonable access to the property and to the equipment at the agreed time.
  • You must tell us about any known hazards at the property before we attend.
  • Where you are not the property owner, you are responsible for obtaining the owner’s consent, and for any freeholder, landlord, listed building or planning permissions required.
  • If our engineer attends at the agreed time and cannot gain access, a call-out charge may apply. See our Cancellation & Refund Policy.
  • We will make reasonable efforts to arrive within the agreed window, but we cannot guarantee exact arrival times. Traffic, earlier emergencies and unforeseen delays happen — we will keep you informed.

5. Carrying Out the Work

  • We will carry out our services with reasonable care and skill, as required by the Consumer Rights Act 2015.
  • All refrigerant handling is carried out by F-Gas certified engineers in accordance with the F-Gas Regulations.
  • We will leave the working area clean and tidy on completion.
  • Certain works may require notification, certification or building control approval. We will tell you where this applies and what it involves.
  • We are not responsible for pre-existing defects in your property, electrical installation or existing equipment, or for the performance of equipment we did not supply or install.

6. Prices and Payment

  • The price we quote you is the total price you pay. Any taxes that apply are already included. There are no separate charges added at the end.
  • Prices for servicing plans and our call-out fee are shown on the relevant pages of this website.
  • Installation prices are quoted individually following a survey, and are fixed once you accept the quotation.
  • We may require a deposit before ordering equipment for an installation. Any deposit will be stated clearly in your quotation before you commit.
  • Payment is due on completion unless we have agreed different terms in writing.
  • We accept card payment, bank transfer, and — for installations — finance arranged through Phoenix Financial Consultants Limited.
  • How card payments work. The call-out fee can be paid online when you book. For quoted work, we email you a secure payment link once you have approved the quotation. Card payments are processed by Stripe; we never see or store your full card details.
  • Nothing is charged without your approval. We do not store card details for future use, we do not set up recurring payments without asking, and we do not take payment for work you have not agreed to.
  • Where payment is not made by the due date, we may charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. This applies to business customers only.

7. Cancellation and Refunds

Your cancellation rights, including the 14-day statutory cooling-off period for consumers and the position where you ask us to start work during that period, are set out in full in our Cancellation & Refund Policy, which forms part of these terms.

8. Guarantees and Warranties

  • Equipment we supply carries the manufacturer’s warranty. Warranty length and terms vary by manufacturer and will be provided with your documentation.
  • Manufacturer warranties normally require the system to be serviced at specified intervals. Failing to service the system may invalidate the warranty. This is the owner’s responsibility.
  • Our workmanship is guaranteed. If work we have carried out proves defective, tell us and we will return to put it right at no cost to you.
  • Guarantees do not cover damage caused by misuse, accidental damage, tampering by others, failure to maintain the system, power supply problems, or normal wear of consumable parts such as filters.

9. Our Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
  • We are not liable for loss or damage that was not foreseeable at the time the contract was made.
  • For business customers, we are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity, and our total liability is limited to the price paid for the services in question.
  • We maintain public liability insurance. Details are available on request.

10. Your Data

We handle your personal information in accordance with our Privacy Policy and UK GDPR. Where you ask us to introduce you to Phoenix Financial Consultants Limited for finance, we pass your details on only with your consent.

11. Complaints

If you are unhappy with our work, please tell us first — most issues are resolved quickly and informally. Our Complaints Procedure sets out the steps and timescales.

12. Events Outside Our Control

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, supplier failure, industrial action, or interruption to utilities. If such an event occurs we will contact you as soon as possible and agree a revised date, or you may cancel and receive a refund for work not carried out.

13. Governing Law

These terms are governed by the law of England and Wales. Any dispute will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

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